*Please note our warehouse is not open to the public like a shop. It’s only available for collection of orders purchased online. We can send free samples for you to see and touch the product. sample-products-and-tiles
Payment Options
There are 3 payment options when ordering online:
Credit Cards: We accept Visa and Mastercard only.
Direct deposit:
Account Name: SIGMA PLANTERS PTY LTD
Bank: NAB
BSB: 084004
Account Number: 968050616
Shipping
Orders are sent from our warehouse at:
*Please note our warehouse is not open to the public like a shop. It’s only available for collection of orders purchased online.
We should be able to get most orders out to you within 1-2 weeks.
For a more detailed description of the delivery service. Delivery Service
Guarantee
IOTA Australia offers a 3-year guarantee against manufacturing defects on all our planters.
Warranty is for structural defects only; fading and hairline cracks are to be expected and are not covered.
All wrapping and packaging must be removed from the pots within 7 days of delivery to avoid damaging the paintwork, E.g., Blistering paint.
These ranges are designed to sit on a flat even surface. They will drain adequately like this and feet are not needed to assist drainage. If you wish to add feet the planters need to be fully supported across the base otherwise bowing may occur and any warranty will be void.
Returns
Please choose carefully as we do not accept returns. The reason for this is that returns nearly always come back with scratches and can’t resell then, so hence have to decline a refund – which causes a very awkward and disappointing conversation.
Insurance
Our insurance covers the products only and guarantees do not include freight for replacement or removal of the damaged goods.
Security
Our merchant services use SSL encryption, which is an Internet standard and encrypts all of your details, preventing a third party from viewing your information. The instant you reach our checkout page, a padlock symbol at the top or bottom of your screen indicates that you have entered our secure shopping zone.
An internal security system, known as a firewall, protects information about you stored in our computer from being viewed by a third party. Information access is restricted within our offices and protected by a password.
See our Privacy Policy page for more information.
