Local Pickup
When you get to the checkout you can write local pickup in the notes section and freight will be zero.
We will pack your order and email you with collection instruction within 48 hours.
Collection times are by appointment between 9-2 weekdays.
Shipping Cost Guide
*Note these are estimates only, final price depends on products and exact address. The reason residential costs more is because we have to use the additional expense of a courier.
*Prices include GST
Brisbane (Lead Time 2-5 days): $77
Pickup Hemmant QLD 4174 – Free
Gold Coast (Lead Time 2-5 days): $132
Sunshine Coast (Lead Time 2-5 days): $165
Sydney: (Lead Time 5-10 days):
Truck Depot (Villawood NSW 2163) $165 | Warehouse/Industrial $165 | Commercial/Residential $275
Melbourne: (Lead Time 5-10 days):
Truck Depot (Laverton North Vic 3026) $242 | Warehouse/Industrial $242 | Commercial/Residential $330
Level of Service to Expect
Most orders are packed on a pallet and this is unloaded via a “tail gate” that is a hydraulic lift on the back of the truck.
There is only one driver in the truck. They will be able to move your goods on a pallet jack along any flat and even surface for up to about 10 meters from where the truck can get access to.
The pallet and all packaging materials will be left at you address. The driver will not be able to unpack and position your planters.
If you think any of this is an issue, it probably will be, so please choose the Local Pickup or Custom Freight option and we will organise a more customised service for you. You can chose Quote Only as the payment method for this and we will email you an invoice.
Additional Charges
Please be aware that if you do choose the standard delivery service and the truck cannot access your site then you will be liable for additional charges.
Returns
If the goods are not to your satisfaction for any reason you may return the items in “as new” condition for a full refund or exchange within 30 days. You will however be responsible for the cost of freight to return the order to our warehouse plus a 15% restocking fee.
Freight Liability
Arranging freight is a value-added service we offer to our clients. We do not have equity in any freight companies and do not take a commission. The contract regarding delivery is between you and the freight company. You will need to deal directly with the freight company once it has left the IOTA warehouse. IOTA Australia take no responsibility for loss of income incurred through delays in freight or delivery instructions not being carried out by the driver.
Insurance
Our insurance covers damage to the products only and does not include freight for replacement or removal of the damaged goods.